Common questions about our delivery model, onboarding, and engagement
Answers to frequent questions about staffing models, transition timelines, and how we work with partners.
We offer both models. During discovery we recommend the approach that best fits your size, volume, and control preferences — from fully dedicated teams embedded with your workflows to shared resources for flexible capacity. We tailor SLAs and reporting accordingly.
We follow a phased transition plan: discovery and data extraction, parallel validation, workflow mapping, and a staged cutover with post-live support. We prioritize data integrity, minimal disruption to operations, and clear checkpoints throughout the process.
Typical onboarding ranges from 4–12 weeks depending on scope — discovery, configuration, integration, and training phases are tailored to your needs.
We maintain strict access controls, encrypted data transfers, regular audits, and business associate agreements. Our processes align with HIPAA and industry best practices.
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